RETURNS & EXCHANGES

At scheming*, every piece is designed and produced with precision. If your order isn’t quite right, we’re here to help you get sorted.

 

Quick Summary

• Return Window: Returns and exchange requests must be initiated within 14 days of delivery.

• Condition: Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.

• Final Sale: Pre-orders, limited archive drops, and discounted/sale items are final sale and cannot be returned or exchanged unless defective.

• Shipping Fees: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective garment).

 

EXCHANGES (SIZING & STYLE)

Need a different size or piece?

Because our drops and collections are produced in limited quantities, stock moves fast. We recommend initiating your exchange as soon as possible to secure your desired size. If the item or size requested is out of stock, a store credit will be issued upon receipt and inspection of your return.

How to start a return or exchange

1. Submit a Request: Contact us at schemingcompany@gmail.com with your Order Number and the item(s) you wish to return or exchange.

2. Review & Approval: Our team will review your request within 24–48 hours and provide return shipping instructions and approval details.

3. Pack & Ship: Securely pack your item(s) in original packaging. Ensure all tags remain attached and include your order invoice inside the package.

4. Inspection & Processing: Once received at our facility, please allow 3–5 business days for our team to inspect and process your return/exchange.

 

FREQUENTLY ASKED QUESTIONS

When will I receive my refund?

Once approved and inspected, refunds are issued to your original payment method within 3–5 business days. Processing times may vary depending on your financial institution.

What if I received a damaged or incorrect item?

If you received a defective item or the wrong order, please contact schemingcompany@gmail.com within 48 hours of delivery with photos of the issue and your order number. We will provide a prepaid return label and send out a replacement immediately.

Can I cancel or modify my order after placing it?

Once an order is placed, it enters processing immediately. We cannot guarantee cancellations or address changes after order confirmation, but reach out to support as soon as possible and we’ll do our best to accommodate.

 

STILL HAVE QUESTIONS?

Reach out to our customer care team:

• Email: schemingcompany@gmail.com